Chief Operations Officer

Position Summary

This role combines strong healthcare administrative execution along with operations strategy. The role requires a dependable, organized, and proactive Healthcare Operations Coordinator to support daily home-care operations. This position comes with an option to work from home.

Key Responsibilities

• Recruit, screen, and follow up with caregiver candidates.
• Coordinate caregiver onboarding, background checks, credentials, and required documentation.
• Ensure caregivers are fully cleared before beginning assignments.
• Assist with scheduling, open shifts, call-outs, and staffing coverage.
• Support Splicea, and related documentation processes.
• Assist with Virginia Medicaid, VA, and private-pay client operations and admissions.
• Monitor compliance documents, expirations, referrals, hiring, staffing, and client records.
• Respond professionally to routine client and caregiver concerns and escalate risks promptly.
• Support the Operations Manager with daily priorities, process improvements, and SOPs.
• Cross-train to oversee routine operations when the Operations Manager or Administrator is unavailable.

Ideal Candidate

• Highly reliable, detail-oriented, and strong at follow-through.
• Strong administrative capability with the ability to prioritize tasks efficiently.
• Proactive, comfortable solving problems, and able to work independently.
• Comfortable with accountability, feedback, and increased operational responsibility.

Qualifications

• 3+ years of healthcare, home-care, staffing, operations, or administrative experience highly preferred.
• Home-care scheduling, caregiver recruiting, credentialing, or compliance experience strongly preferred.
• Experience with Medicaid/EVV or other EMR systems is a plus.
• Strong communication, computer, and documentation skills.